Support Center

Simply browse the Discovery page to explore available characters. Tap on any character to view their profile, then tap "Start Chat" to begin a conversation. You can send text messages, images, or voice recordings.

When viewing a character's profile or browsing characters, tap the heart icon to add them to your favorites. You can access your favorite characters from the main tab bar.

Yes! You can block any character from their profile page. Blocked characters will no longer appear in your Discovery feed. You can manage blocked characters in your Profile settings.

Kano supports three types of messages:

• Text Messages: Type and send text messages to have conversations with AI characters
• Image Messages: Share photos from your camera or photo library
• Voice Messages: Record and send voice messages for a more natural conversation experience

All your chat sessions are saved automatically. You can view all your conversations in the Chat tab. Each conversation shows the character you're chatting with and the last message sent.

Yes! Go to the Profile tab and tap on your avatar or select "Edit Profile" to update your username and profile picture.

You can delete your account at any time by going to Profile → Settings → Delete Account. Please note that account deletion is permanent and cannot be undone. All your data, including chat history, will be permanently deleted.

Go to Profile → Settings → Logout. You can log back in at any time, and your account will be restored.

Try the following steps:

• Close and restart the app
• Restart your device
• Make sure you have the latest version of the app installed
• Check your internet connection

This may be due to:

• Poor internet connection - check your Wi-Fi or cellular data
• High server load - please wait a moment and try again
• Long messages - try breaking your message into shorter parts

Make sure you have granted the necessary permissions:

• Camera permission (for taking photos)
• Photo Library permission (for selecting existing photos)
• Microphone permission (for voice messages)

You can check and update permissions in your device Settings → Kano.

Chat history is stored locally on your device. If your history is missing, it may be due to:

• App data being cleared
• Device storage issues
• App reinstallation

Unfortunately, we cannot recover locally stored data once it's been deleted.

Yes. Your data is primarily stored locally on your device. We take privacy seriously and have implemented measures to protect your information. Please review our Privacy Policy for more details.

If you encounter any inappropriate content or behavior from AI characters, please contact us immediately at support@kano.com with details about the issue.

Kano is available for iOS devices running iOS 13.0 or later. We recommend using the latest iOS version for the best experience.

Yes, an internet connection is required to interact with AI characters and receive responses. However, you can view your chat history offline.